WHEN WILL MY ORDER ARRIVE?

• All orders of the Manchester City Fantom will be shipped in August 2018.

 

CAN I RETURN AN ITEM IF I'M DISSATISFIED?

• Please contact support@getfantom.com for assistance with your order.

 

CAN I CHANGE OR CANCEL MY ORDER?

• Please contact support@getfantom.com for assistance with your order.

 

WHAT HAPPENS IF I LOOSE MY CHARGING CRADLE?

• • Please contact support@getfantom.com for assistance with your order replacement charger.

WHAT IF I NEED NEW STRAPS?

• Contact support@getfantom.com for assistance.

 

WHERE DO YOU SHIP TO?

• Currently we ship to UK and the European Union.

 

HOW DO I GET THE CITY FANTOM APP?

• Simply search for "City Fantom" in either the Apple Appstore or the Google Play store.

 

WHERE CAN I SEE THE FANTOM USER MANUAL?

• Find the User Manual here.

 

HOW DO I TURN ON MY FANTOM?

• The Fantom will automatically power on once placed on the charging cradle.
• We recommend allowing for a full charge before using the band after the battery has been fully drained.

 

HOW DO I TURN OFF MY FANTOM?

• The Fantom always remains on as long as there is enough battery.
• It's not possible to turn the device off.

 

IS THERE AN AIRPLANE MODE FOR MY FANTOM?

• Due to the low power nature of the Fantom, it doesn't need a special mode for flying. It can be taken onto flights without any issue.

 

MY FANTOM WON'T CONNECT/PAIR/SYNC.

• Try the steps found on this page.

 

HOW DO I UNPAIR MY FANTOM?

1. From your Android or iOS bluetooth settings, be sure to "unpair" or "forget device".
2. On the Fantom, swipe right until you see the "About/Reset" option.
3. Double tap to enter, then swipe until you see "Factory Reset".
4. Hold down the screen until the device vibrates, then quickly double tap to confirm reset.

 

MY FANTOM WON'T CHARGE

1. Ensure you are using a good USB cable and wall charger which you know works.
2. If unsure try another cable or charger.
3. Check the gold contact points on the back of the Fantom.
4. Sometimes they can accumulate dirt and no longer make contact.
5. If needed wipe the points with a damp tissue.
6. Avoid using chemicals or abrasives as this could damage the contact points.

 

HOW LONG DOES THE FANTOM TAKE TO CHARGE?

• A full charge is around one and a half hours (90 minutes).

 

HOW DO I CHANGE THE STRAP?

1. Use the included tool to pull back the small compression pin which holds the strap to the main body of the Fantom.
2. It's best done on a flat surface with the screen facing down.
3. Once the old strap is off, carefully remove the small pin from the old strap and put it in the new strap.
4. Now you can put one side of the pin back into the retainment hole on the Fantom housing.
5. With a nail or using the tool, you can compress the pin and slide the other side in place.
6. Ensure the strap and pin is secure before wearing the Fantom to prevent the strap coming off and risk loosing the pin.

 

ALL I SEE IS A WHITE SCREEN.

• If the Fantom App still shows "Updating" then please wait 5 minutes for the update to complete.
• If the screen is still white, or the App doesn't look like it's updating the device, follow the steps below:

1. Ensure the Fantom Band is on charge and in close range of the mobile phone.
2. Force close and restart the Fantom App.
3. From the pairing screen, select DFU XXXX, where XXXX is your Fantom device ID.
4. Accept to update the device and wait for completion.

 

HOW TO DO RECOVER FROM A FAILED FIRMWARE UPDATE?

1. Ensure the Fantom Band is on charge and in close range of the mobile phone.
2. Force close and restart the Fantom App.
3. From the pairing screen, select DFU XXXX, where XXXX is your Fantom device ID.
4. Accept to update the device and wait for completion.

 

CAN I MUTE OR SILENCE THE FANTOM?

1. If you don't want to see the live messages or live scoreboard.
2. You can swipe right from the watch face and double tap to enable the "No spoilers mode".

 

IS THE FANTOM WATERPROOF?

• The Fantom Band is IP67 rated, which means its dust tight and water resistant up to 1 meter.
• We do however recommend not using the device in wet conditions as water droplets will cause the touch screen to become less responsive.

 

WHERE CAN I FIND MORE INFORMATION ABOUT WARRANTY OR LOCAL COMPLIANCE?

• Find the info you need from this page.