Fantom

FAQ

WHEN WILL MY ORDER ARRIVE?

 

CAN I RETURN AN ITEM IF I'M DISSATISFIED?

 

CAN I CHANGE OR CANCEL MY ORDER?

 

WHAT HAPPENS IF I LOOSE MY CHARGING CRADLE?

WHAT IF I NEED NEW STRAPS?

 

WHERE DO YOU SHIP TO?

 

HOW DO I GET THE CITY FANTOM APP?

 

WHERE CAN I SEE THE FANTOM USER MANUAL?

 

HOW DO I TURN ON MY FANTOM?

 

HOW DO I TURN OFF MY FANTOM?

 

IS THERE AN AIRPLANE MODE FOR MY FANTOM?

 

MY FANTOM WON'T CONNECT/PAIR/SYNC.

 

HOW DO I UNPAIR MY FANTOM?

  1. From your Android or iOS bluetooth settings, be sure to "unpair" or "forget device".
  2. On the Fantom, swipe right until you see the "About/Reset" option.
  3. Double tap to enter, then swipe until you see "Factory Reset".
  4. Hold down the screen until the device vibrates, then quickly double tap to confirm reset.

 

MY FANTOM WON'T CHARGE

  1. Ensure you are using a good USB cable and wall charger which you know works.
  2. If unsure try another cable or charger.
  3. Check the gold contact points on the back of the Fantom.
  4. Sometimes they can accumulate dirt and no longer make contact.
  5. If needed wipe the points with a damp tissue.
  6. Avoid using chemicals or abrasives as this could damage the contact points.

 

HOW LONG DOES THE FANTOM TAKE TO CHARGE?

 

HOW DO I CHANGE THE STRAP?

  1. Use the included tool to pull back the small compression pin which holds the strap to the main body of the Fantom.
  2. It's best done on a flat surface with the screen facing down.
  3. Once the old strap is off, carefully remove the small pin from the old strap and put it in the new strap.
  4. Now you can put one side of the pin back into the retainment hole on the Fantom housing.
  5. With a nail or using the tool, you can compress the pin and slide the other side in place.
  6. Ensure the strap and pin is secure before wearing the Fantom to prevent the strap coming off and risk loosing the pin.

 

ALL I SEE IS A WHITE SCREEN.

  1. Ensure the Fantom Band is on charge and in close range of the mobile phone.
  2. Force close and restart the Fantom App.
  3. From the pairing screen, select DFU XXXX, where XXXX is your Fantom device ID.
  4. Accept to update the device and wait for completion.

 

HOW TO DO RECOVER FROM A FAILED FIRMWARE UPDATE?

  1. Ensure the Fantom Band is on charge and in close range of the mobile phone.
  2. Force close and restart the Fantom App.
  3. From the pairing screen, select DFU XXXX, where XXXX is your Fantom device ID.
  4. Accept to update the device and wait for completion.

 

CAN I MUTE OR SILENCE THE FANTOM?

  1. If you don't want to see the live messages or live scoreboard.
  2. You can swipe right from the watch face and double tap to enable the "No spoilers mode".

 

IS THE FANTOM WATERPROOF?

 

WHERE CAN I FIND MORE INFORMATION ABOUT WARRANTY OR LOCAL COMPLIANCE?