Refund Policy
RETURNS POLICY
- Our policy lasts 30 days.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned: gift cards, downloadable software products.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
REFUNDS
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@getfantom.com.
SALE ITEMS
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at support@getfantom.com and send your item to:
3 Biblioteksgatan
Stockholm
111 46
Sweden
GIFTS
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
- To return your product, you should mail your product to:
Turnpike Group (5th Floor)
3 Biblioteksgatan
Stockholm
111 46
Sweden
3 Biblioteksgatan
Stockholm
111 46
Sweden
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
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We don’t guarantee that we will receive your returned item.